Support Schedule
| Service | Gold | Executive |
|---|---|---|
| Product Training | One Day | Three Days |
| Response Time | Within 24 Hours | Within 2 Hours |
| Yearly Uptime Guarantee | 98.00% | 99.50% |
| Free Product Updates (x4 per year) | Yes | Yes |
| Email Support | Yes | Yes |
| Access to dedicated ticketing system | 9am-5pm | 7am-7pm |
| Dedicated existing systems integration | Chargeable | Chargeable |
| Telephone Support | No | Yes |
| Dedicated Project Assistance | Chargeable | Yes |
| Free accompaniment to client meetings | Chargeable | Yes |
| Price | FREE as standard | From £300/mo |
Why TeletrackLIVE?
With over 22 years' experience managing the field based workforce of field marketing agencies TeletrackLIVE has developed fluid, collaborative field marketing software which is constantly upgraded. By being ahead of the market with new and developing trends our customers are always in the best position to win that next big contract.
I have nothing but the highest of praise for the team at TeletrackLIVE, they are so responsive and always willing to help. Sarah, Junior Account Manager, Field Marketing Company